Cse - qa - (property tax) shift night shift experience 1-2 years of experience in relevant field (voice process in ites) experience in escalation helpdesk is added advantage. qualification any graduate with excellent communication skills skills required evaluates and records the quality and performance during each call. provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit s policies and procedures. mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training. roles & responsibilities conducts quality review of customer representatives performance within functionally specific units to ensure quality service goals and standards are met. identify the areas where improvement can be achieved. audits representatives inbound and ou
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